Customer Support
Order Online
It is now easier than ever to purchase a Fuel treadmill or elliptical. Just browse
our site and choose the best product to suit your home fitness requirements. Fuel
is known for excellent quality and value. A shopping cart is provided to help assist
with your purchase and all billing and shipping information is processed through
our Secure Server protection control.
Fuel Fitness Shipping
Whatever your needs we can arrange the right shipping services to accommodate your
purchase. All approved orders will ship out within 2-4 business days and you can
generally expect your order to be in transit for 6-8 days prior to reaching the
destination. For more details on the services we have available please click the
following link.
If the equipment experienced any kind of damage during shipping, you should accept
delivery and we will assist you by completing the information on the following form.
Fuel Fitness Assembly
Fuel prides itself on engineering user friendly equipment for assembly purposes.
For more detailed information please click the following
link.
Fuel Guarantee
Purchasing high ticket items site unseen does not need to be stressful. Read more
information about the Fuel fitness guarantee to set your mind at ease by clicking
on the following link.
If by chance we discover any type of factory defect, Fuel has provided you with
the most comprehensive warranty in the industry. You can request a Fuel RMA number
for return or if you are not completely satisfied with the product within 45 days
of purchase delivery tdo your home. All you need to do is click on the attached
form, provide us with the information and we will take care of the rest.
Fuel Fitness Shipping
All orders within the continential U.S. include free residential shipping with the
purchase of Fuel equipment. This standard freight has your equipment shipped to
you via one of our freight partners and a pro number (tracking number) will be emailed
to you upon shipment of your treadmill/elliptical. You can track your shipment using
the pro number on the website of the freight carrier. The freight terminal in your
area will call prior to any delivery to schedule a delivery time that works for
everyone. We recommend this type of delivery if you have family or friends that
can assist you. Once the treadmills or ellipticals are broken out of the box, they
can be easily rolled or carried inside your home. All orders will ship within 2
to 4 business days unless notified otherwise. Once shipped the product is usually
in transit about 6-8 days depending on your exact location.
Whatever your delivery needs are we can arrange the shipping to accommodate your
purchase. There are two types of delivery offered that you need to be aware of prior
to making an equipment purchase:
1) "Ground Inside Delivery". This type of delivery is an additional
charge of $99. With this service the freight company will arrange a delivery time
convenient for you, arrive at your home with a lift gate truck and remove the box
from the truck. They will then deliver the box inside your home to the room of your
choice. If you need the treadmill or elliptical delivered and assembled please refer
to "Turn Key" below. We don't recommend Turn Key delivery as an option for most
as the assembly process is quite basic. All orders will ship within 2 to 4 business
days unless notified otherwise. Once shipped the product is usually in transit roughly
6-8 days depending on your exact location.
2) "Turn Key Delivery". This type of delivery is an additional
charge of $239. With this service we will arrange to have the treadmill or elliptical
delivered, unboxed and assembled and placed in the room of your choice. They will
additionally take away any debris and boxes. All orders will ship within 2 to 4
business days unless notified otherwise. Once shipped the product is usually in
transit about 6-8 days depending on your exact location. Once the product arrives
at the freight terminal near you please allow up to another 5 business days for
the Turn Key delivery to be arranged and facilitated.
Fuel Fitness Assembly
All Fuel treadmills are easy to assemble and can be completed with the help of the
manual in about 15-20 minutes. The console head is removed for protective reasons
for shipping. This is the only piece that needs to be reassembled once you receive
your treadmill. An Allen Wrench is included to assist you and a screwdriver is the
only other tool necessary. Other than the basic tightening of screws all that needs
to be done is the attaching of three cables that connect the upper electronics with
the lower board of the treadmill. The cable attachments go together as easy as plugging
a phone into a phone jack.
All Fuel ellipticals are easy to assemble and can be completed with the help of
the manual in about 25-35 minutes. Many of the pieces are wrapped separately for
protective reasons for shipping. An Allen Wrench is included to assist you and a
screwdriver is the only other tool necessary. Most of the assembly is simply putting
the necessary pieces in place and tightening them for security. The cable attachments
go together as easy as plugging a phone into a phone jack.
The owner's manual has step by step diagrams and a live representative is available
by phone to answer any questions as well.
Download Owners Manual:
Ellipticals
FE44
FE46
Treadmills
FT94
FT96
Because The Best Review Is You
After all the research you can do, Fuel Fitness understands that the best and most
important test is you the consumer getting to use the equipment in your own home.
To help alleviate any concern and give you 100% confidence that Fuel wants your
experience to be completely positive, Fuel offers a 45 day trial period on all of
our equipment. If you are not completely satisfied with your product we will refund
your purchase amount and freight charge, no questions asked. All the customer is
responsible to pay are the freight charges back to Fuels facility in order to process
the return.
Return Policy
- Fuel requires that you keep the packaging to facilitate a return if necessary. All
returns will need a Return Merchandise Authorization (RMA) number. Any returns that
arrive back to Fuel without an RMA will be refused. All RMA numbers must be requested
within the 45 day window, from time of delivery. To obtain a Return Merchandise
Authorization (RMA), contact Fuel Fitness at 1-866-780-7653 ext. 1008. We will credit
your purchase immediately upon receipt of the returned item with an RMA.
- Refused shipments and products being returned without the original packaging are
subject to a 30% restocking fee and freight charges. Customers will additionally
be responsible for any freight damage if not properly packaged.
- Fuel Fitness will credit back freight charges only and will not credit back fees
that were paid to deliver the treadmill or elliptical into your home or any assembly
fees that may have been paid to a third party. Fuel Fitness is not responsible for
any disassembly or removal of the product from the home. The customer is responsible
for the repackaging of the treadmill or elliptical and removal from the home in
the original packaging. Fuel is only obligated to pick up products being returned
from your driveway, garage, curbside, etc.
Fuel Fitness Privacy Policy
Privacy of individual visitor data is of primary importance to Fuel. We work diligently
to protect confidentiality, restrict transfer of personal data, incorporate technical
safeguards and appropriate security policies, and identify privacy implications
in new services.
Legitimate websites pay to use SSL to encrypt transactions, thus making them Secure
Sites. Fuel Fitness uses Thawte, the leader in SSL technology, for it's SSL certificates.
This ensures the highest level of security when you place orders on-line. All personal
information you provide during checkout is encrypted in transmission, preventing
it from being seen by any third party.
Fuel has created this privacy statement to demonstrate our firm commitment to privacy
and confidentiality. The policies described in this section apply to www.fuelfitnessusa.com
and are made available to make you aware of how we collect and use identifying information
of visitors to our websites.
From time to time, we may need to change our privacy statement because of changes
in our business, or in our attempts to serve your needs better. We'll use reasonable
efforts to publish any changes to our privacy statement. This site may contain links
to other sites. Sole is not responsible for the privacy practices or the content
of such linked websites.